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We service any kind of steam
turbines regardless of their make and ensure optimal performance. With
the wide network of service centres, our trained personnel provide
comprehensive support and service for sustained periods to the turbines
installed by us.
Life time service and support to our clients have been a major value
addition for us. In the last three fiscal years we have overhauled more
than 700 turbines each year. We offer operations and maintenance
services in addition to supply of spares, regular servicing and annual
maintenance contracts. These have enabled us to establish deeper and
long-term relationships with our clients, which differentiates us from
our clients.
| S.No. |
Parameters |
Achieved |
| 1. |
Resolution Time for Solving 80% of Customer
Complaints. |
< 48 Hours |
| 2. |
Resolution Time for Solving 10% of Customer
Complaints ( Difficult). |
< 5 Days |
| 3. |
Resolution Time for Solving 10% of Customer
Complaints. |
< 4 Weeks |
| 4. |
% of Spares Availability ( Regular). |
100% |
| 5. |
Spares Inventory ( Days ). |
30 Days |
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