| S.No. |
Parameters |
Achieved |
| 1. |
Order Delivery Lead Time
- Standard Order
- Non Standard Order
- Erection & Commissioning Lead Time
|
- 16 Weeks
- 36-48 Weeks
- 4-12 Weeks
|
| 2. |
Delivery Performance ( % on time Delivery) |
95% |
| 3. |
Response Time for Solving 80% of Customer
Complains |
< 48 Hours |
| 4. |
Response Time for Solving 10% of Customer
Complains ( Diff.) |
< 5 Days |
| 5. |
Response Time for Solving 10% of Customer
Complains |
< 4 Weeks |
| 6. |
% of Spares Availability ( Essential &
Regular) |
100 % |
| 7. |
Spares Inventory ( Days ) |
30 days |
| 8. |
Spares Sales / Total Sales |
12 % |
| 9. |
Service Sales / Total Sales |
4% |
